Returns & Refunds

We offer a 14-day return request window. You have 14 days after receiving an eligible item to request a return.

Return eligibility

To be eligible for a return, the item must be in the same condition in which it was received: unworn or unused, with any original tags, and in its original packaging where applicable. Proof of purchase may be required.

To request a return, email hello@theunbotheredstudio.shop with your order number and the reason for the request. If accepted, we will send the return instructions and return address. Please do not send items back before receiving those instructions.

Unless an item is faulty, damaged or incorrect, the customer is responsible for return shipping costs.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us promptly with your order number and relevant photos so we can review the issue and put it right.

Items that cannot be returned

Gift cards cannot be returned. For hygiene-sensitive goods, a return may not be available after a sealed package has been opened where applicable law permits that restriction. Your statutory consumer rights are not affected.

Exchanges

Where an exchange is not available directly, the quickest route is usually to return the eligible item and place a new order after the return has been accepted.

Refunds

Once an accepted return is received and inspected, we will notify you of the outcome. Approved refunds are sent to the original payment method. We aim to process approved refunds within 10 business days, although your bank or payment provider may take additional time to display the funds.

Consumer cancellation rights

Where UK, EU or other applicable consumer law gives you additional cancellation or return rights, those rights apply and are not reduced by this policy.